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Extended Dealer Warranty Information


This information applies only to extended dealer warranty plans purchased on Refurbished monitors, laptops, and desktop PCs. If you are looking for information on our standard product warranties and policies, please visit http://3btech.net/info.html

 

Warranty Plan

Regular warranty plan covering the following:

  • This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
    • Defects in materials or workmanship;
    • Normal wear and tear;
    • Dust, internal overheating, internal humidity/condensation
    • Power surge/fluctuation; or
    • Defective pixels for those products that have a pixel-based display.  Pixel repair will be based upon three (3) defective pixels located in a group less than one half (1/2) square inch or (10) defective pixels throughout the entire display area.
  • Your coverage under this Plan is effective beginning on the date you purchase your product or on the date your original product was delivered to you as stated on your purchase receipt and will expire either one (1) or, three (3) years from this effective date depending on the length of the Plan you purchased and as stated on your purchase receipt.
  • This Plan is inclusive of your product’s manufacturer’s warranty; it does not replace your product’s manufacturer’s warranty, but it does provide certain additional benefits as listed within this Plan during the term of the manufacturer’s warranty.
  • Parts and services that are covered under the manufacturer’s warranty during the manufacturer’s warranty period or that are the subject of a manufacturer’s recall are the responsibility of the manufacturer and are not covered under this Plan.
  • After the manufacturer’s warranty expires, this Plan continues to provide the benefits provided by the manufacturer’s warranty (excluding any manufacturer’s loaner program), as well as certain additional benefits as listed within these terms and conditions.
  • If we determine, in our sole discretion that your product cannot be repaired, we will replace it with a product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.
  • Technological advances may result in a replacement product with a lower selling price than the original product.
  • Replacement parts or products may be new or rebuilt to meet the manufacturer’s specifications of the original product at our discretion.  Our obligations under this Plan will be fulfilled in their entirety if we replace your product with a new or refurbished product or issue you a voucher or gift card for replacement value of your product pursuant to these terms and conditions.
  • Parts replaced under the terms and conditions of this Plan become the sole property of 3B Tech except where prohibited by law.
  • If your original product was delivered and/or installed by 3B Tech as stated on the same purchase receipt as the one provided through the purchase of this Plan, and you receive a replacement product pursuant to these terms and conditions or it is necessary for us to remove your product for it to be serviced, we will cover the delivery and installation costs for your replacement product or serviced product exclusive of any and all parts such as mounting brackets, kits, etc. that may be needed to complete this installation.
  • We will provide you with remote control coverage on a carry-in basis for all products that come standard with a manufacturer’s remote control.
    • We will provide you with a one-time remote control repair or replacement, when the original manufacturer’s remote control is defective as determined by us, in our sole discretion.  We may require you to return your original defective remote control to us to receive a replacement
    • If the original manufacturer’s remote is no longer available, we will provide you with a suitable/comparable replacement remote.
  • Coverage under this Plan may be available on a very limited basis outside of the United States.
  • Battery Coverage: one (1) battery repair or replacement, when the original rechargeable battery is defective as determined by us, and at our sole discretion. We require you to return your original defective battery to us to receive a replacement battery.

No Lemon Policy

  • After three (3) qualified service repairs have been completed on an individual product and that individual product requires a fourth (4th) qualified repair, as determined by us, we will replace it with a product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.
  • Replacement products may be new or rebuilt to meet the manufacturer’s specifications of the original product at our discretion.  Technological advances may result in a replacement product with a lower selling price that the original product.
  • For clearance, open-box and other products originally purchased at a discount, we reserve the right to issue a gift card or voucher for the current purchase price plus tax of a comparable product.
  • The original product and purchase receipts must be returned to 3B Tech along with authorized service repair receipts from three (3) separate completed service repairs to qualify.  One (1) service request number, requiring functional part(s) repair/replacement or technician required adjustments, is the equivalent of one (1) repair.  Keep your service receipts!  Copies of service receipts cannot be provided by us.
  • Preventative maintenance checks, consumer requested alignments, bulb replacements, cleanings, product diagnosis, customer education, troubleshooting/telephone diagnosis, accessory repairs/replacements, ice makers, computer keyboards & speakers, headphones or ear buds, laptop & all rechargeable batteries, mouse repairs/replacements, computer software related problems, no fault found diagnosis and repairs done outside the U.S.A. are not considered repairs for the purpose of the No Lemon Policy.
  • This benefit does not apply to Renewal Plans.

Obtaining Repair or Replacement Service.

  • To obtain service under this Plan, all web customers may access www.3btech.net or call us at 1-877-328-3248 (Monday through Friday 9:30 ~5:30PM Eastern Standard Time); and all Michiana retail customers may call us at 574-233-0508. During this call we will include a fault diagnosis to clarify the problem prior to initiating the warranty service.
  • You are responsible for delivering and picking up your product for carry-in service. For non-local customers, the customer is responsible for return shipping costs. We will pay to ship the item back after repair.
  • Be sure to have a copy of your original purchase receipt or exchange receipt available so that your claim can be processed.
  • Replacement parts utilized for repair service will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product.
  • If we determine, in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.
  • Technological advances may result in a replacement product with a lower selling price than the original product.
  • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or ear-buds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term.
  • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you.  If we do not receive the defective product or part, your credit card may be charged the value of the replacement product or part.
  • We may charge you a diagnosis fee to determine the cause of the product failure.  If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, we will refund you the diagnosis fee.

Availability of Services.
While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer delays, parts availability, shipping to a regional service facility, Acts of God or other external causes.

Purchaser Records.
You must have this Plan and all original purchase/exchange/service receipts to receive service under this Plan.

Limits of Liability
For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2) replacement with a new or refurbished product of like kind and quality that is of comparable performance, or (3) reimbursement for authorized repairs or replacement.  The total liability under this Plan is the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.  Technological advances may result in a replacement product with a lower selling price than the original product.  In the event that the total of all authorized repairs exceeds the current market value of the product or we replace the product, we shall have satisfied all obligations owed under the Plan.

Renewable.
Plans are not renewable at this time.  
 

Transferable
This plan is transferable to another owner for the product identified by the serial number on this Plan.  There are no restrictions to transfer your Plan provided your Plan is valid.  There are no charges to transfer this Plan.  The original purchase receipts, as well as any service repair receipts, as well as any service repair receipts, must be transferred to the new owner. 

No Deductable.
There is no detectable for any service or repair performed under this Plan.

Cancellation
There are no fees to cancel this Plan.  This Plan will be cancelled by us for fraud, material misrepresentation, unsafe work environment/conditions as determined by us or nonpayment of the monthly Plan fee if you have purchased a monthly bill Plan.  In the event of cancellation by us, written notice of cancellation will be mailed to you not less than sixty (60) days before the cancellation is effective.  If we cancel this Plan, you will receive a pro-rated refund of the price you paid for the Plan based on the percentage of the Plan’s unexpired term, less the cost of any service provided.  You may cancel this Plan at any time for any reason by cancelling at a store or sending in a notice of cancellation to us.  If you cancel within thirty (30) days of your Plan’s purchase or receipt of this Plan, whichever occurs later, you will receive a full refund of the price paid for the Plan less the value of any service provided to you under this plan.  If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the price you paid for the Plan based on the percentage of this Plan’s unexpired term, less the cost of any service provided. 

Accidental Damage from Handling Coverage

  • Accidental Damage Coverage is only available for the following products: Laptops, Netbooks, eReaders, Tablets. If you purchase Accidental Damage Coverage, this Plan will also include all regular warranty coverage.
  • Accidental Damage Coverage will provide coverage for parts and labor costs to repair your product as a result of damage to your product that is the result of an unexpected and unintentional external event (drops and spills) that arise from your normal daily usage of the product as the manufacturer intended.  Secondary damage or using the product in a manner the manufacturer did not intend is not covered.
  • If your product receives two (2) repairs as the result of cracked screens or has been replaced to this Coverage provision, this Plan has been fulfilled in its entirety.

Accidental Damage Coverage expires two (2) years from the original product purchase date as stated on your purchase receipt.  If we determine in our sole discretion that your product cannot be repaired, we will replace it with a product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.


Exclusions to Coverage.

This Plan does not cover:

  • Damage to your product caused by accident (unless you have purchased the optional Accidental Damage Coverage), abuse, neglect, intentional physical damage, misuse (including faulty installation, repair, or maintenance by anyone other than an authorized service provider), unauthorized modification, viruses and/or, performance failures due to not maintaining firmware updates, extreme environment (including extreme temperature or humidity), external condensation, complete submersion in liquid (e.g. pool, bathtub, etc.), lightening, fire, flood, insect infestation, rodents, war, terrorism, computer software related failures, Acts of God or other external causes.
  • Products that have been lost or stolen (this Plan only covers products that are returned to us in their entirety); cosmetic damage to your product including but not limited to scratches, dents and broken plastic on parts, that does not otherwise affect its functionality or materially impair your use.
  • Products with a serial number that have been altered, defaced or removed; problems caused by a device that is not your product, including equipment purchased at the same time as your product; controllers, consumable parts, such as batteries, unless expressly provided for herein; damage to, or loss of any software or data residing or recorded in your product (when providing repair or replacement service, we will use reasonable efforts to reinstall your product’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software and data contained on the serviced unit not originally included in your product).
  • Failure or parts and/or labor costs incurred as a result of a manufacturer’s recall; fees or cost related to third-party contracts, consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, downtime, charges for time and effort, “no problem found’ diagnosis, or failures that occurred prior to the purchase of this Plan.
  • Products used for commercial purposes, unless expressly stated on your purchase receipt that this is a Commercial Plan.
  • Personal items left in the product (you are responsible for removing all personal items from the product before service is performed); parts and services covered under your product’s manufacturer’s warranty; remote control programming; damage due to contact with any human or animal bodily fluids, or secondary damages.