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Item Condition Frequently Asked Questions


In the computer industry, not every item is retail packaged like you would find at your local electronics store. To make sure you understand the condition of the items we have for sale, we have compiled a list of some terms frequently used on our website.

OEM

Off Lease

White Label

Refurbished

Open Box

Recertified

System Pull

Retail Box

New Surplus

 

"OEM" – OEM products are bulk products that are sold to companies for re-branding or assembly. For example, we custom build computers out of a case, mainboard, processor, drives, cables, etc. We don't need a drive that comes with a fancy box, cables, a manual, or setup software since we will be installing it in your new PC. Buying a bulk packaged item saves us money, and we pass the savings on to you in the computer price. In the PC industry, many OEM products are also offered directly to consumers to pass on savings: if you're going to be upgrading an existing DVD drive, odds are you already have the cable and software from your old one.

 

"Off Lease" – For tax and accounting purposes, some businesses lease their computers instead of buying them outright. After they use the PCs or laptops for a few years, they return them to the leasing company, who inspects, repairs, cleans, and re-packages them. It is similar to when you lease a car: after you turn it in, the car is tested, restored, repaired, cleaned, and resold as a certified pre-owned automobile. For end users, Off-Lease computer equipment is a great way to pick up slightly older technology at deep discount pricing.

 

"Open Box" – Most major retail stores such as Best Buy or Wal-Mart offer a 30-day money back guarantee in case a customer changes her mind. These items have been used at most for a day or two, but the store cannot sell them as "new." Normally, they are originally retail box products, and in most cases still carry manufacturer warranty. Depending on the manufacturer's policies, stores might have to return open box items to them and the items are then liquidated as Recertified items (see below).

 

"Recertified" – Some products are returned to the manufacturer because boxes got damaged in transit, cosmetic blemishes like scratches on product surfaces, or minor defects that can be easily repaired. In many cases, a perfectly functional item is returned because of user error, not because of a problem with the item itself. These products are retested by manufacturer or its authorized third party. Any defective parts are replaced, and the product is tested to make sure it meets industry standards.

 

"Refurbished" – Defective products outside the manufacturer's warranty period are liquidated to a third party specialist who repairs the items. The products are tested and guaranteed to be in "as new" working condition. Refurbished products may have some cosmetic blemishes.

 

"Retail Box" – This is identical to the version you would get at a store like Best Buy, Wal-Mart, etc. Retail packaged items typically include a fancy full-color box, product manuals, software, and accessories, and carry a manufacturer warranty.

 

"New Surplus" – Some products sell slower than expected, and retailers need to clear their shelf space for new items. The items are liquidated through special channels, often under contracts that require the reseller (us) to assume warranty service. The manufacturer warranties are voided since the items are being offered under replacement cost. For example, you may find many of such products at Sam's Club, Big Lots, TJ Max, etc. While you see a significant price difference compared to regular store prices, please be aware that the warranty situation may be different.

 

"System Pull" – These are items (typically hard drives) that were installed and used in computer systems. When businesses upgrade a large number of PCs, third party sellers buy up the old parts for resale. They are tested and guaranteed to be in working condition. System pull items typically do not have any factory warranty left, so we offer a direct warranty for your peace of mind.

 

"White Label” – Major manufacturers such as Western Digital often have overstock, recertified, or out-of-warranty hard drives that they want to liquidate. But they do not want the low prices of liquidation drives to reduce the sales of their new drives. So instead they sell the drives to third party companies like Magnetic Data Tech who remove the original manufacturer logo and adhere a plain white label, "unbranding" the drive. These companies assume the warranty and also mark all the drives-- not just the small number of refurbished ones-- as "recertified" so they do not directly compete with the new drives. System builders tend to use these since they are less expensive than the name brand drives.