While we always try to provide the best service to our customers, we are human and make mistakes from time to time. As part of our commitment to customer service, we have set up a new department dedicated to your satisfaction. Our Customer Satisfaction team is independent of the Customer Service department, and reports directly to the owners. If you have a complaint that Customer Service was unable to address, the Satisfaction team will look into the matter again and see if there is anything we can do to make you happy.
Please send your concerns, complaints, or suggestions to firstname.lastname@example.org Include your order number, contact information, and a detailed description so we can best access the situation. We promise to do our best to assist you. Note: We understand that you may be upset, but please be civil and refrain from swearing to make sure our spam filters do not intercept your e-mail.
Customer Satisfaction Team